Introduction

Alcyone Law Ltd (“We”, “Us”, “Our”) respects and values your privacy and is committed to protecting your personal data.

This privacy statement explains how we collect, use, and protect your personal data when you visit our website or engage our legal services. It also outlines your rights and how the law protects you.

Purpose of this privacy statement

This privacy statement aims to give you information on how Alcyone Law Ltd collects and processes your personal data in the course of our business, including:

• Your use of our website
• When you contact us or request information
• When you engage our legal services
• Any interaction you have with us as a client or prospective client

It is important that you read this privacy statement alongside any other privacy notices we may provide on specific occasions.

Controller

Alcyone Law Ltd is the controller and responsible for your personal data.

Zahra Mohamed, as principal solicitor, is responsible for overseeing data protection matters.

If you have any questions about this privacy statement or how we handle your data, please contact us using the details below.

Contact details

Alcyone Law Ltd
167-169 Great Portland Street London W1W 5PF.

Email: info@alcyonelaw.com
Tel: +447572440599

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO) (www.ico.org.uk), the UK supervisory authority for data protection issues. However, we would appreciate the opportunity to address your concerns first.

Changes to this privacy statement

We may update this privacy statement from time to time.

It is important that the personal data we hold about you is accurate and current. Please inform us if your details change.

The data we collect about you

Personal data means any information that can identify an individual.

We may collect, use, store, and transfer the following types of personal data:

• Identity Data – name, title, date of birth, gender
• Contact Data – address, email, telephone number
• Financial Data – bank details and payment information
• Technical Data – IP address, browser type, device information
• Usage Data – how you use our website and services
• Marketing & Communications Data – preferences for receiving communications

We may also collect special category data (e.g., immigration status, nationality, or other sensitive personal data) where necessary to provide legal services.

We may also use aggregated (anonymous) data for analysis purposes.

If you fail to provide required personal data, we may be unable to provide our services.

How is your personal data collected?

We collect data using the following methods:

• Direct interactions – when you contact us via phone, email, forms, or in person
• Automated technologies – through cookies and website analytics
• Third parties – including public records, government bodies, or service providers

How we use your personal data

We use your personal data in the following circumstances:

• To perform a contract with you
• To comply with legal or regulatory obligations
• For our legitimate business interests (where your rights do not override these interests)

We generally do not rely on consent except for marketing communications. You may withdraw consent at any time.

Purposes for which we will use your personal data

We use your personal data to:

• Take you on as a client (including identity verification)
• Provide legal services (including immigration advice and representation)
• Manage our relationship with you
• Administer and protect our business and website
• Improve our services and user experience
• Provide relevant legal updates or service information

Website usage and cookies

Our website may use cookies and analytics tools to improve user experience and performance.

Cookies are small files stored on your device to collect standard internet log information.

You can disable cookies through your browser settings, but some features of our site may not function properly.

Marketing

You may receive communications from us if you have:

• Requested information
• Used our services
• Consented to marketing

You can opt out at any time by contacting us.

We will not share your data with third parties for marketing without your consent.

Change of purpose

We will only use your personal data for the purpose for which it was collected, unless reasonably necessary for a compatible purpose or required by law.

Disclosures of your personal data

We may share your data with trusted third parties, including:

• Professional advisers (e.g., barristers, consultants)
• IT and support service providers
• Courts, tribunals, and regulatory authorities
• Government bodies (e.g., Home Office, where required for immigration matters)

We do not sell your personal data.

International transfers

Your personal data may be transferred outside the UK where necessary.

Where this happens, we ensure appropriate safeguards are in place to protect your data in accordance with UK data protection laws.

Data security

We have implemented appropriate security measures to protect your personal data from unauthorised access, loss, or misuse.

Access is limited to those who need it for legitimate business purposes.

Data retention

We retain your personal data only as long as necessary to:

• Provide our services
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements

Your legal rights

You have rights under data protection laws, including:

• Right to access your data
• Right to correct inaccurate data
• Right to request deletion
• Right to restrict processing
• Right to data portability
• Right to withdraw consent

To exercise any of these rights, please contact us.

Fees

You will not usually have to pay a fee to access your personal data.

However, we may charge a reasonable fee if requests are excessive or repetitive.

Verification

We may request information to confirm your identity before processing your request.

Response time

We aim to respond to all legitimate requests within one month. If your request is complex, we will keep you informed.